Social Patient Center
v4.1 – June 30, 2020
Crystal Clear is excited to announce the launch of our integrated telemedicine platform and other exciting new features in your Social Patient Center. The release is scheduled for June 30, 2020.
Crystal Clear is excited to present Telemedicine— A new video chatting feature directly built into your SPC. Telemedicine allows practices to connect with their patients virtually anywhere in the world on any device.
Benefits of using Telemedicine
- Integrates with your Social Patient Center Calendar
- Connect via Mobile to mobile, PC to PC, or PC to Mobile devices. Telemedicine is compatible with Android & iOS, PCs and Macs. *Internet connection is required*
- No registration or download required, both you and the patient will be provided a link with access codes to join the call
- High Video and Audio Quality – Telemedicine offers “Crystal Clear” video and audio transmission.
In order to use telemedicine in your SPC, you must at least be using the calendar module included in the Professional and Deluxe software packages. To add Telemedicine to your software package, click here.
Along with Telemedicine, the SPC will now allow you to sell gift cards to your products list and track balances. Patients may purchase gift cards for a friend or family. Alternatively, patients can purchase a gift card for themselves and use the credit on future services.
PHONE CALL SENTIMENT REPORT
Crystal Clear developed the Consulting Report which will analyze up to 100 calls per month and provide you with a sentiment analysis of those calls.
Sentiment analysis is a tool that is capable of reading and analyzing the tone and speech pattern of an individual through a complex algorithm. It is able to detect positive, negative, and neutral sentiments through voice inflection.
This feature is only available if your practice is enrolled in the Crystal Clear Consulting program.
ACCESS CALENDAR VIA APPOINTMENT HISTORY
Your feedback is truly valued and we can’t express how much we genuinely appreciate your patience with software improvements.
One improvement we made is the ability to access a patient’s appointment data directly from their appointment history found in Contact Management.