Merging contacts and the SPC. Let’s first find a duplicate, so just Elvis Presley. We can see we have two Elvis Presley’s with the same phone number, same email addresses, but one has a birthday, so this one has more information than the bottom one, so let’s go ahead to her left hand navigation menu to contact management and find merge contacts. Now step number one is finding your target contact, so this is the main one or the one that most information, although we can see Elvis Presley here down below. Let’s go ahead and search for contacts. For the sake of practice, I’m going to type N some of Elvis Presley’s name and click on search.
I can see that we have two contacts for Elvis Presley because this is step one and we are choosing our target contact. I’m going to go ahead and click on the bottom one, so Elvis Presley with his email address and phone number. The reason the email address isn’t showing up for the first one, even though we saw it earlier is because that information has not been verified yet. Let’s go ahead and select Elvis Presley with the most information. Click on next and in step number two, the SPC searches for all Elvis Presley’s in your SPC. So all we need to do is simply click on him right here. Then click on merge. Are you sure you would like to merge this contact? Yes. Click on merge contact, and now it’s going to direct us to Elvis Presley’s contact profile. If we scroll down, just a touch, we can see some information from the other Ellis Presley profile has in moved over here, so we can see that these have been combined.