Why is my Phone Number Different on the Website?

Have no fear! Crystal Clear did not accidentally add the wrong phone number to your website. What you are seeing is your Call Tracking number. Test it out! The Call Tracking number actually routes to your main contact line. Any time someone calls your Call Tracking number they are actually calling your office! 

What is Call Tracking and What Does it Do?

Call Tracking is a very important addition to your website. Call Tracking collects a wide variety of call generated metrics which allows us to monitor every conversion from your website. Call Tracking allows us to discover which website pages, and keywords are driving conversions, and records all phone calls for quality assurance. Call Tracking gives us the ability to generate a return on investment and is a major component of our monthly reports.

How Do I Login to Call Tracking?

The website to login to Call Tracking is https://crystalcleardm.calltrackingapp.com/. When Call Tracking is first set up for your practice, Crystal Clear will use your main contact email to create the first user. A welcome email is sent to this email address that helps the user set up a new password. If you have lost or forgotten your password you can reset your password from the login page or request a reset with a support portal ticket.

How Can I Add / Remove Staff as Users?

Currently, there is not a limit to the amount of users you can add to your Call Tracking account (that doesn't mean you should add 20 new users). Although we give you complete access to the 'Call Log' and 'Reporting' tabs of Call Tracking, all user management is done by Crystal Clear staff. To add or remove users on your account, create a support ticket for the Search Marketing team detailing your request.

Can I Turn My Office Line Into a Call Tracking Number?

Yes! We can convert your office line into a Call Tracking number but there are a couple of things that you should be aware of first. 

• You must have a second phone line for the new Call Tracking number to route to. 
• Once your office line, becomes a Call Tracking number, it will no longer function as a regular phone number. It will begin to route calls to a designated number. 
• Porting your office line into Call Tracking will strip all characteristics of a regular phone line from your number
• Porting your office line into Call Tracking will strip all connections your office number has to other numbers. 
• If your converted office line was a part of a 'hunt group', your office line will no longer function as a member of that group and the 'hunt group' may fail because of it. 

Other than a couple of pitfalls we have to watch out for, porting your number into Call Tracking is a relatively easy process. Create a support ticket for the Search Marketing team with your Carrier's Name, The Number to Port, and Proof of Ownership (Telephone Bill) and we'll take care of the rest!