Description

Many of our clients have been asking about having us create an eCommerce store for them. We offer a few options to clients, one of which includes us building the store. Often forgotten is the management of the store once launched. Which includes removing products no longer ordered, adding new products, changing pricing, updating promotions, etc. This is an overlooked element of your online store’s long term viability.

This service is for 2 hours per month of edits and updates to your store that is hosted with Crystal Clear, that means the store is on the Woo-commerce platform and built in your existing Crystal Clear hosted website. We do not manage or maintain eCommerce stores on any other platform, and must be hosted with Crystal Clear. This allows to us to provide the best possible experience and support.

A way to gauge how many hours you might need a month is to consider the size of the store. Our suggestion is that a store of up to 50 products warrants 2 hours per month. That would amount to some updates or changes to 20% of the product inventory on a monthly basis.

A couple pitfalls with eCommerce service. However rare there maybe issues with payments, more often than not it is a user issue. In some cases it may be related to your payment processor of some interconnectivity between your site and your payment processor.  As we do not provide 24/7 support if an after hours issue arises, we suggest handling the payment via phone with your customer.

*note we will need you to sign our end user agreement before getting started building your online store that limits our liability in doing so. There are many elements between internet infrastructure, your own merchant, end user issues etc that can cause incomplete transactions, payments to be lost, etc that are beyond Crystal Clear’s control and we cannot accept liability for.